Support & Downloads
RD services, drivers, SDKs and documentation for Tatvik devices — plus direct help from our engineers.
Common questions
How do I install the RD service?
Download the RD service for your operating system, install it with administrator rights, connect the device and wait for the status to show “Ready”. Your application will then detect the device automatically.
My device shows “Not Ready”. What should I do?
Check the USB cable and port, make sure the RD service is running, and confirm the date and time on the PC is correct. If the issue persists, the RD certificate may need renewal — contact support with your device serial number.
Does the scanner work with Android phones?
Yes. Supported models work over USB OTG with our Android RD service app available on the downloads page.
What is the warranty period?
Devices carry a standard one-year warranty from the date of invoice. Extended warranty and AMC plans are available for bulk deployments.
Email support@tatvikbiosystems.com · Mon – Sat, 9:30 AM – 6:30 PM IST